For over 100 years, LOVATO Electric has been designing and manufacturing low voltage electrical devices for industrial applications. Founded in 1922 in Bergamo, Italy, LOVATO Electric is a privately owned company, and has been managed by the same family of entrepreneurs for 4 generations. Among the first Italian companies to achieve ISO 9001 certification in 1992, LOVATO Electric has a range of over 18,000 products that comply with the strictest requirements of international standards. Motor protection circuit breakers, contactors, pushbuttons, switch disconnectors, limit switches, digital multimeters, energy meters, soft starters, AC motor drives, automatic power factor controllers and engine and generator controllers are just some of the products designed and built by LOVATO Electric. To provide competitive products and services in the industrial automation and energy management fields is our company’s “mission”. Our 15 branches abroad and a network of over 90 importers ensure the availability of Lovato Electric products in more than 100 countries all over the world.

Department

LOVATO Electric’s Technical Support main goal is to provide pre- and post-sales technical assistance to customers of Lovato Electric SRL.

The offered service supports the customer towards the successful solution of his need, with a positive perception of the service received.

Training, coaching and daily synergy within the department and with other company entities guarantee immediate and quality support to the customer, even for the most complex activities.

Job description

The role involves the performance of the following activities:

• management of telematic and telephone requests by the customer, through the analysis and resolution of technical inquiries with specific techniques and methods;
• training of industrial customers on the use of complex products, both in the pre-sales and post-sales steps, after having acquired a deep knowledge;
• management of non-compliance paperworks, returns and/or special devices, understanding and coordinating the needs in compliance with company procedures and instructions;
• to take part in trade fairs, events and conferences;
• data recording and related reporting;
• teamwork and synergy with the company departments to increase the internal skills, as well as the development of the organisation;

Qualifications, skills & experience
The search is addressed to applicants with the following requirements:

• degree in electronic, energy, automation, mechatronics engineering and/or equivalent;
• knowledge of the main problem solving tools;
• excellent soft-skills and customer oriented focus;
• good English skills
• enthusiasm, ingenuity and proactivity for continuous development of the skills, required to cover the role;

Workplace
LOVATO Electric SRL office, Splaiul Unirii no. 16, Bucharest, sector 4.

The next step is yours!
SEND YOUR CV HERE FOR TECHNICAL SUPPORT ENGINEER